1. Immediate digital access
Membership access and digital content are normally supplied immediately after successful payment and account confirmation.
During checkout you are asked to request immediate supply and acknowledge that once access begins you may lose the normal 14-day change-of-mind cancellation right for that digital supply.
2. Change-of-mind refunds
We do not normally provide change-of-mind refunds after immediate membership access or digital content has begun. This does not affect your statutory rights.
3. Cancelling a subscription
An active subscription can be cancelled from the Phantom Scripts dashboard.
When cancellation succeeds:
- future automatic renewal is stopped;
- paid website access is removed immediately;
- the paid Discord role is removed immediately.
4. Unused subscription time
Because access is removed immediately when you choose to cancel, no automatic partial or pro-rata refund is provided for unused time, except where required by law.
5. Faulty, misdescribed or missing supply
Contact support where digital content or membership access is faulty, materially misdescribed, duplicated, charged incorrectly or not supplied as agreed. A repair, replacement, price reduction, refund or other remedy will be considered where required by applicable consumer law.
6. Payment disputes
Please contact support before opening a payment dispute or chargeback so the issue can be investigated. This does not remove any rights available through your card issuer, payment provider or consumer law.
7. How refunds are sent
Where a refund is approved, it will normally be returned through Stripe to the original payment method. Processing time may depend on Stripe and the customer's payment provider.
8. Requesting help
Contact the support email shown in the business details on the home page. Include the account email, Stripe subscription or payment reference, the date and a clear description of the problem.